Refund policy
At IMEEA, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
1. 30-Day Return Policy
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order.
For change-of-mind returns, items must be unused, in their original condition, and returned with their original packaging and accessories, where applicable. Proof of purchase or an order number is required.
These conditions do not limit your statutory rights, including your rights regarding defective products or your right of withdrawal where applicable.
2. How to Request a Return
To request a return, please contact us at support@imeeahome.com with:
- Your order number
- The reason for your return
- Photos of the product, if applicable
If your return is approved, we will provide instructions on how and where to return your item.
Please contact us before sending your item back to ensure it is sent to the correct return address.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if your item is damaged, defective, or incorrect.
Email us at support@imeeahome.com with your order number and photos of the issue, if available.
We will review your request and offer an appropriate solution, such as a replacement, refund, or another remedy required by applicable law.
For confirmed product defects, shipping damage, or incorrect items, IMEEA will cover reasonable return shipping costs if a return is required.
4. Return Shipping Costs
For change-of-mind returns, including ordering the wrong size or no longer wanting the item, customers are generally responsible for return shipping costs, unless otherwise required by applicable law.
For returns due to defective, damaged, or incorrect products, IMEEA will cover reasonable return shipping costs when a return is necessary.
Please contact our support team before arranging a return shipment.
5. Non-Returnable Items
Personalized or custom-made products may not be eligible for change-of-mind returns, where permitted by applicable law.
Sale and discounted items are subject to the same return policy as regularly priced items.
This does not affect your statutory consumer rights.
6. Exchanges
If you would like to exchange an item for a different size or product, please contact us at support@imeeahome.com.
We will help you determine the best available solution based on your order and product availability.
For replacement items, estimated shipping times follow our Shipping Policy. Standard shipping generally takes 7–12 business days after dispatch, excluding the 1–3 business days required for order processing.
7. Refunds
Once we receive and inspect your returned item, where a return is required, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days, or sooner if required by applicable law.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@imeeahome.com.
Where applicable law provides additional cancellation, return, or refund rights, those rights will apply.
8. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Email: support@imeeahome.com
Website: https://imeeahome.com