FAQ

SHIPPING

1. Do you ship worldwide?

Yes, we ship to most of the countries worldwide, like United States, Canada, UK, Germany, France, Italy, Spain, Japan, Australia, UAE, Singapore etc. If you cannot place the order, please kindly contact us.

2. What is the shipping cost?

Free shipping for orders over US$39.9 (including US$39.9). 

3. How long does the shipping take?

The shipping time usually takes between 7 and 14 business days to arrive at their destination but can take longer from time to time.

4. How to track my order?

Please click Here to track your order.

5. Why my package says delivered, but I didn’t receive it?

Sometimes e-packet tracking information can be incorrect, and packages are marked as delivered before they actually arrive – Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

ORDER

1. How do I place an order?

To place an order, browse our website: https://imeeahome.com/ and add the items you wish to purchase to your cart. Once you have finished shopping, proceed to checkout where you will be guided through the process of entering your shipping and payment information.

2. Can I modify my order after it has been placed?

If you need to make changes to your order, please contact our customer service team within 24 hours of placing the order. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed.

3. How do I cancel my order?

To cancel your order, please contact our customer service team as soon as possible. Orders can typically be canceled within 24 hours of placing them. Once an order has been processed or shipped, it cannot be canceled.

4. What if I did not receive a confirmation email after placing my order?

If you did not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, contact our customer service team to ensure your order was successfully placed.

5. What if I received the wrong item or my order is missing an item?

If you receive the wrong item or your order is missing an item, please contact our customer service team immediately. Provide your order number and details about the issue, and we will resolve it as quickly as possible.

6. What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team with your order number and a photo of the damaged item. We will arrange for a replacement or a refund.

 7. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to update your shipping information, but changes may not be possible if the order has already been processed or shipped.

8. Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale and bulk purchasing options. Please contact us for more information and pricing.

If you do not receive your order in a couple days, please email to support@imeeahome.com, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)